With the rapid growth of air travel, airports face increasing pressure to reduce waiting times at check-in counters and improve passenger experience. Traditional check-in desks often result in long queues, especially during peak hours, which can lead to delays and lower customer satisfaction.
Our 23.8-inch floor-standing self-service airport kiosk was deployed at a major international airport to simplify the boarding process. The kiosk integrates:
Boarding pass thermal printer – for fast and clear boarding pass printing.
ID card reader – enabling passengers to retrieve booking information through government-issued ID verification.
QR code scanner – allowing passengers to scan the code from their online booking confirmation or mobile app.
Large 23.8-inch touch screen – for an intuitive and user-friendly interface.
Passengers can now simply walk to the kiosk, scan their QR code or insert their ID card, and receive their boarding pass in seconds without waiting in line at a staffed counter.
Reduced check-in time: Average passenger check-in time dropped from 5–10 minutes at a counter to less than 30 seconds using the kiosk.
Operational efficiency: Airlines were able to reallocate staff from check-in counters to passenger assistance, reducing labor costs.
Improved passenger flow: The airport achieved smoother traffic management in the departure hall, minimizing congestion during peak travel periods.
Enhanced passenger satisfaction: Surveys showed higher satisfaction scores as passengers appreciated the convenience and speed of self-service.
The deployment of the 23.8-inch self-service boarding pass kiosk demonstrates how advanced self-service technology can transform airport operations. By integrating printing, ID verification, and QR code scanning in one unit, the solution not only boosts efficiency but also enhances the overall travel experience.
